Privacy policy

Rudow & Star (“R&S”, “us”, “we” or “our”) operates the experience website (the “Site”) and various marketing and advertising services (our “Services”) for our clients in both online and offline environments. This policy is intended to ensure the operations of R&S, on behalf of ourselves and our clients, comply fully with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) (the “Act”).

This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our services and the choices you have associated with that data. This policy will be updated from time to time when required.


Information Collection and Use

We use your personal information to improve our Site and Services. By using the Site, and/or our Services, you agree to the collection and use of information in accordance with this policy.

While using our Site or Services, we may ask you to provide us with certain personally identifiable information that can be used to:

  1. contact you for contesting and prizing outcomes on behalf of our clients
  2. send you emails and other forms of marketing communications on behalf of us or our clients
  3. improve the services we offer for both our clients and consumers
  4. optimize and improve our Site and Services
  5. respond to questions, emails, and requests about our Site or Services

Personally identifiable information may include, but is not limited to the following:

  • Contact Information: your name or initials, email address, mailing address, phone number

  • Usage Data: Internet Protocol address, browser type, browser version, the pages of our Site that you visit, time and date of your visit, unique device identifiers and other diagnostic data

Cookies and Tracking

When you visit or interact with us, we and our third party service providers may use technologies that automatically collect information about how you access, navigate and leave our Site.  For example, we will collect information on what other website you came to before visiting the Site, what browser type and operating system you are using, the internet protocol (IP) address you are accessing the Site from, the pages you are navigating through and what website you go to after visiting our Site.  In general, we do not associate this type of information with personal information about you except in the case of an investigation into our website security.

Some of our Site and promotional communications use cookies, pixel files and other digital markers. A Cookie is a small data file of information offered to your computer by web servers to keep track of your browser as you navigate our Site. Using this information, we learn how you interact with our Site, how we can improve the design and content of our Site, and how to improve your experiences. We do not use cookies to access personal files on your computer.

Our Site may use pixels files and cookies to manage our on-line advertising programs. Pixel files and cookies may keep track of your browser so that you will be recognized when you visit other website. We also use pixel files to determine when you have opened a promotional communication from us.  These pixel files are generally valid for a limited number of days and are provided by our ad management providers. Our ad management providers use these pixel files and cookies to populate an advertisement for Oneiric when you visit certain other website.

This Site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the Site analyze how users use the site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing other services relating to Site activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of this Site.

If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies.  You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.

You may also opt-out of network advertising programs that track your activities across multiple websites to deliver personalized advertising content to you.  Please visit Digital Advertising Alliance of Canada Opt-Out Page [hyperlink:], NAI Opt-Out Page [hyperlink:] and the Ad Choices Opt-Out Page [hyperlink:].

These websites provide tools that identify member companies that have cookies on your browser and provides mechanisms to opt-out of those cookies.  You will still receive other types of advertising from participating companies; however, it will not be based on your interests.  Deleting browser cookies can remove your opt-out preferences, so you should use these tools periodically to ensure that your preferences are up-to-date.

Sharing Your Data

We only share data we collect on our clients’ behalf with the clients that are fully compliant with the Act and meets all consent requirements. We do not sell your personal information to anyone.

Transferring and Storing Your Data

The security of your data is extremely important to us, and we use standard industry processes and tools to protect the information we collect, store and transfer to our clients. However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure, and we cannot guarantee its absolute security. Your data is stored locally on our secure servers in Toronto, Canada. If you have additional questions about how your data is stored, please reach out to us using the email contact listed below in the “Contact Us” section of this policy.

Children’s Privacy

R&S is concerned and vigilant about protecting the privacy of children. Our Site and Services do not address anyone under the age of 18 (“Children, Child”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

This Privacy Policy is effective as of January 1, 2023, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. 

We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Site and Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us 

If you have any questions about this Privacy Policy, please contact us via email at